Dropship Help

Orders need to be manually submitted through the Agline website.

Products that are Dropship Unavailable will usually become available once we’ve had an opportunity to calculate shipping costs.

Items that are too bulky, fragile, or otherwise not suited to dropshipping can be ordered over the phone or email; but they will be pick-up only and our usual $250 minimum order value will apply.

Yes, but we’d like to see a steady order volume before we commit to storing stationary.

We’re happy to receive parcels addressed to “{YOURSTORE} Returns, 110 Levels Road, Cavan SA 5094”.

Note that we can’t credit goods that have had their labels removed or have become dirty. We also can’t accept returns for food, medicine, or supplements unless there’s something wrong with them, ie. recalled, out of date, received damaged, etc. A restocking fee of 10% applies to change of mind product returns.

Please read our Dropship Return Policy page for more information.

Contact us and let us know that you would like to place a backorder for that product. It’s rare for a product to be out of stock for more than a week unless there are supply issues with the manufacturer.

Yes. We publish a spreadsheet of all of our stock levels that updates every 5 minutes.

The CSV file can be found at this address: https://www.agline.com/stock-level-csv/

Stores using Shopify can update their inventory levels using Stock Sync for Shopify. For WooCommerce Stores, we recommend WP All Import.

Products will need to be created manually on your website. The product weight and barcode data is available in a CSV file that you may import into your eCommerce software.

Rather than provide a means of mass-importing products, we ask dropship customers to carefully select the products they would like to stock and create them manually. This is to enforce some diversity among our dropship customers and prevent hundreds of cookie-cutter stores stocking our exact product range and nothing else.

You may use our product images, however we ask that you do not exactly copy our product descriptions.
You can view the tracking information by clicking the 'View' button on the Previous Orders page. If you have provided your customer's email address and phone number, they will receive the tracking information directly from the carrier. Some regional deliveries may not be trackable with the link provided.
The "order status" on the Previous Orders page will change from Processing to Under Preparation when your order has been received, and from Under Preparation to Completed once your order has been dispatched.